Q. How does Mahindra usually handle customer concerns / feedback?
Mahindra has always been a customer-centric company. We value your feedback and strive to address your
concerns with speed and empathy and in a fair and transparent manner
Q. How can I send feedback to regarding my experience with a dealer or an individual?
You can send your feedback through telephone or email or thru the Queries & Feedback section of this
website or through a feedback form available at all our dealer showrooms and workshops. You can also
visit our With You Hamesha website & give your feedback in Get In touch > Queries and Feedback section
Q. If I have a concern with your local dealership and want intervention from Mahindra & Mahindra Ltd,
who do I contact?
M&M has 18 regional offices (Delhi, Lucknow, Jaipur, Chandigarh, Noida,
Karnal, Mumbai, Bhopal, Ahmedabad, Pune, Kolkata, Patna, Bhubaneswar, Guwahati, Chennai, Hyderabad,
Bangalore and Cochin). Each of these offices have Customer Care Managers who are responsible
for specific dealerships. Your dealership will be happy to provide you contact details of Customer Care
Manager or the address of regional office.
Q. I have already contacted your local Customer Care team but would like someone senior to talk to
me, what should I do?
We have 18 RCCMs (Regional Customer Care Managers) who are in charge for their respective states. The
RCCM for your region will contact you back if you mention this desire to any individual you are talking
to at M&M. You can also send a mail to [email protected] making a request that you want to talk
to the RCCM. Rest assured you will be contacted back
Q. How long will it take for my communication to be responded to?
Our Customer Care Team shall endeavour to reply to your feedback within 1 working day
Q. If I want to share my concern and experience to M&M Head office. What procedure do I follow?
You can send your communication to Head - Customer Experience, Mr. Abdul Syed, on [email protected]He will strive to respond
back to you within 6 hours during working days and when he is in office. A copy of this mail
communication should also be marked to [email protected]
Q. How do I reach the top person in Mahindra Automotive Division of Automotive & Farm Equipment
Sectors?
The top most office in Automotive Division of Automotive & Farm Equipment Sector is that of Sector
President. He can be reached on [email protected]
Q. I am facing a product expectation gap and want this to be reported to your R&D, how should I
ensure this happens?
We will be glad to know your feedback regarding any of our products. You can address the communication
to: The Brand Manager and mail it to [email protected] or fax it to 022 28468523
Q. Who should I contact in case of a product or service related enquiry?
Please call our 24 x 7 WITH YOU HAMESHA toll free number 1800 209 6006 and tell them your request
Q. How do I know that the dealership is charging me the correct prices for products and services?
For all vehicles the ex-showroom prices as applicable for the particular city are declared in advance
by Mahindra & Mahindra. This information is available on our website. For spare parts, Mahindra &
Mahindra declares the respective MRPs (Maximum Retail Prices). Labour charges for services rendered are
based on hourly flat-rate as per A, B, C classified cities. These have been pre-defined by M&M and each
job is charged by the standard number of hours that is necessary for the job. (The calculation will be
done on the basis of hours required for job multiplied by flat rate for the city. For example: If you're
in City A, where the hourly rate is Rs. 375. a two and half hour job would be charged at Rs. 375 x 2.5
hours = Rs 937.50)